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Content by
Max Kalehoff
Don’t Worry About Customer Satisfaction If You’re Not Going To Do Anything About It
On a scale of zero to 10, how much do you care about customer loyalty?
Tue, 02/23/2010 - 07:50
The science of harnessing customer loyalty and satisfaction is getting very trendy in business. And perhaps nothing has been more responsible for driving excitement than Net Promoter. Developed by Fred Reichheld, Net Promoter is a loyalty…
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