Content by David C. Crosby
The Mystery, Magic, and Myth of Quality CostThe Zero Defects option
Wed, 11/17/2010 - 11:01
Publisher's note: It is with great sadness that I must report that David Crosby passed away on Monday, November 15. This article nicely embodies and encapsulates David's life work, in which he always pressed for personal accountability through a… The Mystery, Magic, and Myth of Quality CostThe Zero Defects option
Wed, 11/17/2010 - 11:01
Publisher's note: It is with great sadness that I must report that David Crosby passed away on Monday, November 15. This article nicely embodies and encapsulates David's life work, in which he always pressed for personal accountability through a… Words That Kill Quality and Spill OilIf your boss says, “Don’t worry about it,” then worry.
Mon, 07/19/2010 - 06:00
Ben Margugilio wrote a nice article for Quality Digest Daily outlining how failure mode and effects analysis (FMEA) and what might be called just good practices could have prevented the Gulf oil spill.
I believe the cause goes deeper than… Who Is Responsible for Quality?You and no one else
Tue, 04/20/2010 - 09:30
I recently wrote an article for Quality Digest Daily titled, “Quality Crisis in America.” It produced quite a response. Most readers agreed that quality needed to improve, maybe even that there is a crisis, but it was a mixed bag about The Boss’… The Quality Crisis in AmericaUnfortunately, an everlasting current issue
Tue, 04/13/2010 - 08:10
The quality business is all about producing a quality product, right? By that I mean a product that looks and performs just like it was promised. Well, based on the amount of poor quality items and service that I see the quality business is… Recognizing Outstanding PerformanceRules for rewarding employees
Wed, 02/24/2010 - 05:00
A major part of the zero defects concept is to recognize outstanding performance on the part of employees by presenting them with an award. After all, you asked for zero defects performance, so let people know when you get it.
Recognition… The Next New Thing Is HereFoolproof, can’t-fail quality management
Mon, 12/14/2009 - 16:23
Is anyone performing total quality management (TQM) anymore? MIL-Q-9858A? Total cost of quality (TCQ)? Pert planning? Are there any one-minute managers around? Pareto? What about “up the organization?” Value analysis? Quality is free? They were all… Zero Defects in TeachingBecause it all starts with education
Thu, 12/03/2009 - 05:00
Education seems to be a never ending problem for the United States. The drop-out rate in some major cities is 50 to 60 percent, or even more. With teacher strikes, tight money, and controversial curriculum, it’s a wonder any of us can read or write… Mini Quality System AuditThere are audits and there are audits.
Tue, 09/29/2009 - 15:17
Y
ears ago, when I was a field quality rep (source inspector), part of my job was to audit prospective suppliers. The basis of the audits was MIL-Q-9858A, the military quality system. Most audits were simply me sitting across the desk from the… Why Zero Defects Always WorksIt's your decision to make it so.
Wed, 09/16/2009 - 10:00
Z
ero defects (ZD) is probably the simplest, most effective quality management concept ever conceived. Zero defects always works and it can’t fail—only the leader can fail. Once a leader accepts ZD as his or her personal performance standard,…
