Quality Features

Mike Richman's picture
Mike Richman
The first QDL episode of February was filled to the brim with timely news items, thought-provoking articles, and a great interview with Pam Bethune of DEKRA, who chatted with us about the meaning of...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
In case you missed it, last week’s Quality Digest Live contained some great articles and discussion between myself and my co-host, Quality Digest publisher in chief Mike Richman. In the show, we...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
Automakers, suppliers, and tech companies are in a flurry to transform vehicles into connected devices and distribute the content to drivers and passengers. Corning Inc.’s transformation plans...
Bruce Hamilton's picture
Bruce Hamilton
Here is an article I wrote 10 years ago, recently resurrected from the lost letter file. I can’t remember why I wrote it or for whom. Originally titled, “What is Kaizen?” the article still...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
My wife, Carole, just gave me a shirt emblazoned with, “The good thing about science is that it’s true whether or not you believe in it.” It reminded me of an important phenomenon that has been...
Pam Bethune's picture
Pam Bethune
One of the newest parts of ISO 9001:2015 and related management standards are the concepts of context and interested parties. What do these mean, and how can you apply them to your organization...
Daniel Blake's picture
Daniel Blake
Pulling out of a country is an expensive proposition for a multinational firm, but it is sometimes required for the corporate bottom line. If the host country changes laws or even expropriates a...
Mary McAtee's picture
Mary McAtee
Sponsored Content Technical and commercial media sources are constantly discussing how design safety and security has not kept pace with quickly evolving technologies. Pundits are pointing to...
Julie Winkle Giulioni's picture
Julie Winkle Giulioni
It’s been nearly 50 years since Stanley Kubrick introduced HAL (Heuristically programmed ALgorithmic computer) in the science fiction film 2001: A Space Odyssey. What appeared to be fantastic and...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Goal setting is powerful. No doubt about it. Research shows you are likely to perform at a higher level if you set smart goals. But how do you know what are the right goals to set? Goals...
Laura Gillenwater's picture
Laura Gillenwater
I recently had the privilege of attending the Health Care Advisory Board’s National Meeting in St. Louis. One of the topics that really struck me was the last presentation about the importance of...
Anna Nagurney's picture
Anna Nagurney
When we talk about supply chains, we may conjure up images of manufacturing plants, warehouses, trucks, and shipping docks. There is another, truly unique supply chain for a product vitally...
Robin Materese's picture
Robin Materese
A catchphrase from a popular reality show goes: “One day you’re in. And the next day, you’re out.” For the purposes of the show, the host is referencing fashion. But the same could be said about...
Tim Lozier's picture
Tim Lozier
Sponsored Content For quality management to be effective, a solid corrective action process is critical. ISO standards and general best-practice guides suggest—and even mandate—a set procedure and...
Ryan E. Day's picture
Ryan E. Day
Is it just me, or does it seem like businesses are actually trying to outdo each other in poor customer experience? Now, I don’t want to be misunderstood, so let me be as clear as I can. I’m not...
Tim Lozier's picture
Tim Lozier
When it comes to quality management, it’s not just about the requirements. As companies register to ISO 9001:2015, we see an additional shift. Not only are management system requirements changing...
Andy Henderson's picture
Andy Henderson
This is the fourth part in a series about my perspective of what the future has in store for various aspects of manufacturing. I approached each aspect by imagining what is possible using what we...
Harish Jose's picture
Harish Jose
As our new year unfolds, I wanted to write an article to remind myself of three pieces of advice. They are from Epictetus (55–135 AD), Marcus Aurelius (121–180 AD), and George Pólya (1887–1985)....
Ruth P. Stevens's picture
Ruth P. Stevens
Business marketers have much to gain from retention marketing. Business customers tend to be fewer in number, and each is more valuable—meaning you can’t afford to lose even one. But how do you...
Anil Gaba's picture
Anil Gaba
Whether predicting demand for a product or forecasting spot prices for a resource or currency, we invariably seek out subjective opinions—expert viewpoints—to assist in the information-gathering...