Quality Features

Shoshana Burgett's picture
Shoshana Burgett
D uring the past year, I have interviewed many customers across a variety of manufacturing industries to learn more about their industry concerns, the design and manufacturing challenges they face,...
Thomas R. Cutler's picture
Thomas R. Cutler
Two words no manufacturing organization wants to hear: product recalls. By their very nature, product recalls are unpredictable events. The cost to a company transcends potentially expensive...
Jerry W. Thomas's picture
Jerry W. Thomas
The many “truisms” of customer loyalty lore are mostly a set of mythologies to deceive the gullible and exploit the innocent. Let us explore these mythologies and then talk about best practices for...
Mike Figliuolo's picture
Mike Figliuolo
I enjoy the holidays because they offer time to reflect. The work world slows down for a few weeks, and you can think about what went well during the past year, what didn’t go well, how you want to...
Paul Lachance's picture
Paul Lachance
When it comes to asset management and facility management, everyone within an organization is affected by breakdowns and downtime. That means employees from the CFO to the environmental health and...
Mike Richman's picture
Mike Richman
We were back to a full complement of hosts on this week’s episode of QDL, as I returned from vacation to an action-package show with lots of interesting content. In case you missed it, this past...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
You’re going to see a bit of a departure in some Quality Digest coverage this year. Certainly on our webcast, Quality Digest Live, but even in our online editorial coverage. It is spurred in no...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
I recently presented “Statistical Thinking for OD Professionals” for the Organization Development Network annual conference. It was well received, but more important, it reignited in me a passion...
DNV GL's picture
DNV GL
According the International Organization of Standardization (ISO), there are more than 300,000 certifications to ISO 14001 in 171 countries around the world, making it the most relied-upon symbol...
Jim Benson's picture
Jim Benson
If you are reading this, you are likely human. Congratulations; I’m human, too. Everyday we all wake up and wonder what the day will bring. We wonder who we will meet, what conversations we will...
Katherine Watts's picture
Katherine Watts
While at the National MACRA MIPS/APM Summit in Washington, D.C., I heard much discussion centered on how to create and implement strategies that pay physicians fairly, while controlling...
Matthew Muller's picture
Matthew Muller
I have been inspired to write this article after learning about Joseph Juran and understanding the effect he has had on our society. I started working at Juran Global about six months ago, and...
Patrick Nelson's picture
Patrick Nelson
I love turnaround stories about teams that break down barriers to reach their full potential. Case in point: 25 years ago a Major League Baseball team from a small market shocked the world by...
Robert M. Califf's picture
Robert M. Califf
About a year ago, we shared with you our combination product review, Intercenter Consult Process Study Report, developed by the U.S. Food and Drug Administration’s (FDA) Office of Planning. The...
Davis Balestracci's picture
Davis Balestracci
In spite of the overwhelming odds against me, every new year I firmly resolve to reignite my relentless passion about creating a critical mass of colleagues committed to practicing...
Elisa K. Spain's picture
Elisa K. Spain
Most of us who have been in leadership roles for awhile understand the importance of delegating. It’s simply a matter of leverage: The more we delegate, the more gets done. But sometimes we get...
Christian Rockwell's picture
Christian Rockwell
Sponsored Content The year 2017 is finally upon us, so Happy New Year one and all! For many, it will take a little while to get used to this turn of the calendar. Others however, particularly in...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
I’m pinch-hitting for my co-host Mike Richman in the wrap-up of this past Friday’s episode of Quality Digest Live. Mike was off on vacation last week, so I presented the show myself. On Friday’s show...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
There’s a lot of power and even nobility in the word “resolution.” But when it shows up accompanied by the trickster phrase “new year’s,” it's like a solemn king preceded by a capering jester. With...
Ryan E. Day's picture
Ryan E. Day
Everything, it seems, has a vulnerability. For werewolves, it’s silver bullets. For Superman, it’s Kryptonite. For manufacturing—it’s rework. Rework means loss of throughput, which means loss of...