November 2008

cover image for Vol. 28, Issue 11

November 2008, Vol. 28, Issue 11

The Insider's Guide to ISO 9001:2008Quality Digest
The key changes in the amendment that you need to know.
Attention Online Retailer: 12 "Must Dos" to Prepare for the 2008 Holiday Shopping SeasonThomas Harpointer
Now's the time for a special focus on customer service.
Managing Call Center QualityLisa Renda
Particularly for expanding businesses, improving this customer touch point is worth every penny.
Getting the Most from Multisensor MetrologyR. Stephen Flynn
Users need to select the right sensor for the right job.
Process Mapping for Knowledge TransferGeorge Pesansky
This technique will help you do more with less
2008 Flowchart/Process Simulation Software DirectoryQuality Digest

LettersQuality Digest
First WordDirk Dusharme
The little guys understand the power of service.
Profiles in QualityNicolette Dalpino
The visual workplace: creating an infrastructure of excellence through visual management.
Quality ApplicationsScott R. Playfair
P Squared Consulting Process Improvement
News DigestNicolette Dalpino
Real World SPCDavis Balestracci
By using your brain…