Turning the Tides on Tough Customers
‘She wanted to return a cake that was almost gone. How bad could it have been? Normally, if something is spoiled or not up to standards, it’s returned almost intact. This thing was a pile of crumbs.
‘She wanted to return a cake that was almost gone. How bad could it have been? Normally, if something is spoiled or not up to standards, it’s returned almost intact. This thing was a pile of crumbs.
As companies continue to navigate the new normal of remote and hybrid work, it’s crucial that they establish clear expectations and guidelines for their employees.
As remote workers, we have more freedom than ever before. This means we must learn how to make personal accountability in virtual teams work for us. We must understand what drives our success, and use that knowledge to drive our own growth.
Have you seen the headlines about the
When it comes to customer service, few companies do it better than the UPS Store, Chick-fil-A, and REI.
Are employers walking into a legal storm by enforcing rigid return-to-office (RTO) mandates? The post-pandemic era presents a unique challenge as employers grapple with shifting workforce dynamics.
Although a fix-it-the-first-time approach may be the gold standard of customer service, addressing potential issues before they materialize is the true mark of an exemplary user experience.
We all make mistakes. Despite a vigorous editing process, there may even be one in this article!
It was via my professional body (the European Mentoring and Coaching Council) that I heard of the second edition of
Have you ever met someone who was fired from their job? I’ll bet you $50 they said, “Yeah, I never saw it coming.” For some reason, getting canned always comes as a shock to people. They’re clueless as to how bad they’re doing and how close to the door they are.