Content by Dawn Bailey
What Does Snoring Have to Do With the Baldrige Criteria?It’s not about lulling you to sleep
Wed, 05/14/2014 - 11:39
What does snoring have to do with the Baldrige Criteria for Performance Excellence?
The connection has to do with the popular graphic in the Baldrige Criteria (shown in figure 1) depicting steps toward mature processes. The first step is simply…Got <em>Muda</em> 無駄?Finding the lean in the Baldrige Criteria
Thu, 04/10/2014 - 18:35
Why should an organization integrate lean methodology with the Baldrige Criteria for Performance Excellence? And how should it go about doing that?
When I asked Pattie Skriba, vice president of Business Excellence at Advocate Good Samaritan…For the Good of the CommunityBaldrige winner Schneck Medical Center partnered with a competitor to make patient care its top priority
Wed, 04/02/2014 - 16:32
In health care settings, clinical integration is a fairly new concept that means coordinating patient care across conditions, providers, settings, and time to achieve care that is safe, timely, effective, efficient, equitable, and patient-focused…Adapting Baldrige to the Housing IndustryNational Housing Quality Award winners used Baldrige Criteria to weather the recession
Thu, 01/16/2014 - 11:48
Senior leaders often ask, “How will my investment in a criteria/award program impact my company’s bottom line?” This is a polite way of phrasing what they’re really thinking, which is, “What’s in it for my organization?”
For senior leaders in the…An American Idol Approach to InnovationWhen thinking of innovation, change it up… how, when, and where you think of it
Thu, 11/14/2013 - 14:14
At a recent Boston University-hosted event, leading healthcare professionals pitched innovative ideas on how to solve the nation’s most pressing problems on a tight budget. Eight teams had two minutes to describe their innovation projects and their…‘We Do It to Improve Processes’ How intelligent risk was used to innovate a 70-year-old product
Wed, 11/06/2013 - 16:46
In Baldrige’s 2013–2014 Criteria for Performance Excellence, innovation is defined as making meaningful, discontinuous change to products, processes, or organizational effectiveness in order to create new value for stakeholders. So you might not…Should Shareholder Value Be the Only Measuring Stick?Fewer manufacturers are applying for the Baldrige Award
Mon, 09/16/2013 - 14:52
A recent article in The Washington Post, “Company Town’s Decline Reflects New Mantra: Shareholders First,” got me thinking. The article begins with a look at Endicott, New York, where, during the 1980s, 10,000 IBM workers kept the upstate town…Picture the Perfect BurgerAnd use social media to talk about it
Wed, 07/03/2013 - 15:29
Picture in your mind the classic Texas burger—juicy, mouth-watering, topped with the perfect fixings (apologies to vegetarians).
Now assume that your key products are hamburgers, and that a picture of the perfect burger is used consistently in …Insights on Excellence from a Baldrige Education LeaderA systematic, data-driven approach can help every child succeed in school
Tue, 06/18/2013 - 12:16
One of my favorite educators was my high-school American history teacher because I remember really learning something. Rather than taking primarily written tests, we often reenacted notable moments in history, and our tests came from how well we…Is Baldrige Worth the Investment?Let’s start with the military
Mon, 06/10/2013 - 13:15
Arecent online story in TIME magazine, “A Better Return on Investment” profiled the U.S. Army’s Fort Stewart in Georgia, focusing on the base’s Baldrige journey. Baldrige staff and stakeholders that I’ve heard from have varying opinions of whether…