Content By Mike Richman

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By: Mike Richman

Here at Quality Digest, we get a lot of mail: Some of it’s critical, some of it’s praiseworthy, some of it’s cantankerous, and some of it’s challenging. All of it is insightful. And then, every once in awhile, something comes along that simply... well...

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By Mike Richman

Well, well, well… 2009 is upon us. That sure happened fast. What happened to 2008? For that matter, what happened to 2007, or 1995, or 1978? It’s true what those Nationwide Insurance ads say: “Life comes at you fast.” (See how well advertising works?)

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By Mike Richman

Editor’s note: This is the first in a two-part series looking at how companies can share best practices such as Six Sigma across the supply chain. The second part of this series, focusing on PACCAR supplier Cummins Engine Co., will appear in an upcoming issue of Quality Digest .

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By Mike Richman

I woke up yesterday morning at 6 a.m., downed a glass of juice, showered, got dressed, grabbed my briefcase, and ran out the door. I arrived at the office at 7 a.m. Waiting for me were nearly 50 e-mails; a couple of them were junk, but most were from actual humans to actual, little ol’ me. When did I get so popular? Soon thereafter the phone started ringing--advertisers, subscribers, contributors, vendors, trade partners, etc., etc., etc. By 7:30, I was already way behind.

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By Mike Richman

As Dirk Dusharme mentioned recently in this space (“A Bold Step Forward,” June 2008), we at Quality Digest have been working like mad these last few months to launch a major redesign of our web site, conveniently located at www.qualitydigest.com. The primary upgrade involves the addition of streaming video, most of which we script, shoot, and edit ourselves.

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By: Mike Richman

Dr. Tomas Gonzalez, senior vice president and chief quality officer for Valley Baptist Health System of Harlingen, Texas, is a busy man. Not only does he direct quality process improvement at Valley Baptist’s two hospitals, he’s also a physician and a certified Master Black Belt. Valley Baptist had a banner year in 2007, including the achievement of a No. 1 U.S.

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