Standards

Mark Ames, Reg Blake, Michael J. Caruso, Phil Heinle’s default image

By: Mark Ames, Reg Blake, Michael J. Caruso, Phil Heinle

More than ever, businesses need ways to improve their operations to better gain, serve, and retain customers while reducing costs and improving margins. Implementing management systems and attaining third-party accredited certification can help businesses achieve success on all of these fronts. For many years, various media have discussed anecdotal information concerning the value of third-party accredited certification to management systems.

Ryan E. Day @ Quality Digest’s picture

By: Ryan E. Day @ Quality Digest

Standard: “A document, established by consensus and approved by a recognized body, that provides, for common and repeated use, rules, guidelines or characteristics for activities or their results, aimed at the achievement of the optimum degree of order in a given context” (ISO/IEC Guide 2:2004—“Standardization and related activities—General vocabulary”).

Steven Ouellette’s picture

By: Steven Ouellette

Although we may use the define, measure, analyze, improve, control (DMAIC) mnemonic to help guide us through our problem solving, that doesn’t really give us a lot of specific direction (as I bemoan in my Top 10 Stupid Six Sigma Tricks No. 4). Good experimental design technique is critical to being able to turn problems into solutions, and in my experience Black Belts have not been introduced to a good process to do this.

Mike Richman’s picture

By: Mike Richman

Last month I wrote an article entitled “Being Comfortable in a World of Never-Ending Change.” Editor in Chief Dirk Dusharme and I also covered this story on the April 29th edition of Quality Digest Live (QDL).

Mike Richman’s picture

By: Mike Richman

Welcome to Quality Digest Daily 2.0! This new format represents a significant re-imaging of our flagship brand (the industry’s only daily newsletter), which we first launched nearly two years ago. I hope you notice that we’ve added more video content to the newsletter as well as greater editorial interactivity. There are new departments as well, so take your time and explore the new Quality Digest Daily (QDD) at length.

Laurel Thoennes @ Quality Digest’s picture

By: Laurel Thoennes @ Quality Digest

“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes.

“With personal kanban you visualize your work, it becomes tangible, you get kinesthetic feedback, it’s flexible, contextual, &nbspand it promotes completion and clarity,” said Kara. “To-do lists don’t.”

Denise Robitaille’s picture

By: Denise Robitaille

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my clients.

Denise Robitaille’s picture

By: Denise Robitaille

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my clients.

Denise Robitaille’s picture

By: Denise Robitaille

I’ve been working with a client on implementing an ISO 9001-compliant quality management system. As always it’s a unique and interesting project, since organizations have different cultures, processes, products, and customers. No two quality management systems are quite the same. Documentation will look different; exclusions are taken for requirements that don’t apply. The number and diversity of work instructions, forms, and training guides will vary.

Pierre Huot’s picture

By: Pierre Huot

If a manufacturer were to ask its clients how they evaluated goods or services, the three most common metrics would be goods at a fair price, on-time delivery, and quality. Ask which could be most valuable and in all likelihood the most significant response would be quality. When included in the product, quality isn’t a cost but a powerful tool leading to the economic success of the business.

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