Paul Scicchitano’s picture

By: Paul Scicchitano

If you’re like the vast majority of readers, your company has probably gotten certified to one or more management system standards because someone told you to do so.

While certification is considered to be a cost of doing business these days, companies that invest in becoming certified to a future global energy management standard may also do so for another reason: to save big money.

Mike Micklewright’s picture

By: Mike Micklewright

Can you imagine producing products with a tremendous amount of variation? I’m sure many of you know this all too well. I mean, here you’re trying to produce the same products, trying to ensure consistency, and many of the products you produce have different shades of color, many function differently, many look different, some are good, some are bad, some have different foundations, some are robust, and some are weak. This situation would be a quality control specialist’s dream, as it would provide job security for centuries… as indeed it has.

Denise Robitaille’s picture

By: Denise Robitaille


was the night before Christmas and all through the plant
Not a technician was stirring, no quality rants.

Performance charts were pinned to the cork board with care,
In hopes that, their progress, people would share.

The micrometers were nestled, all snug and encased
Protected from damage or being misplaced.

Paul Scicchitano’s picture

By: Paul Scicchitano


f you’ve been sweating what to get your quality colleagues this holiday season, you might want to pass up that tin of gooey chocolate in favor of a new international self-help standard.

Mike Richman’s picture

By: Mike Richman

Here at Quality Digest, we get a lot of mail: Some of it’s critical, some of it’s praiseworthy, some of it’s cantankerous, and some of it’s challenging. All of it is insightful. And then, every once in awhile, something comes along that simply... well...

Denise Robitaille’s picture

By: Denise Robitaille

There have been a couple of great columns in recent weeks in Quality Digest Daily dealing either directly or indirectly with the subject of root cause analysis. Mike Micklewright gave us his spin on medical consequences of inadequate root cause analysis and Dirk Dusharme illustrated the pitfalls of gathering data and then not using it to do root cause analysis.

Steve Arbogast’s picture

By: Steve Arbogast

A quality management system is a framework of processes and procedures that are used to ensure that an organization can fulfill all tasks required to achieve its goals, strategies, and objectives.

Denise Robitaille’s picture

By: Denise Robitaille

It was the great W. Edwards Deming who first applied this tenet, “Drive out fear,” to quality management in his book Out of the Crisis (Massachusetts Institute of Technology, 1982) It’s one of his 14 Points for Management.

Bill Kalmar’s picture

By: Bill Kalmar

The band “Chicago” sang those words about "time" decades ago. The second line “Does anybody really care?” seems to sum up what is still in vogue today, especially in the workplace. Just as with vacations where workers are reluctant to leave for fear that someone will discover that their job is expendable, those same workers are reluctant to depart their desk at the customary 5 p.m. quitting time.

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