Akhilesh Gulati’s picture

By: Akhilesh Gulati

Toyota’s name has been plastered in the headlines providing it the publicity no organization would wish for.

Paul Scicchitano’s picture

By: Paul Scicchitano

Some experts could barely hide their disappointment when the total number of ISO 9001 certificates recently failed to break the long-awaited million-certificate mark—as if it isn’t enough to have the world’s most widely used voluntary quality standard of all time.

The Un-Comfort Zone With Robert Wilson’s picture

By: The Un-Comfort Zone With Robert Wilson

On a summer weekend in 1977, my friend Tony and I made plans to go water-skiing. When he picked me up there were two people in the car that I did not know. He introduced his new girlfriend, Sue, and her brother, Bubba.

Miriam Boudreaux’s picture

By: Miriam Boudreaux

Paul Scicchitano’s picture

By: Paul Scicchitano

If you’re like the vast majority of readers, your company has probably gotten certified to one or more management system standards because someone told you to do so.

While certification is considered to be a cost of doing business these days, companies that invest in becoming certified to a future global energy management standard may also do so for another reason: to save big money.

Mike Micklewright’s picture

By: Mike Micklewright

Can you imagine producing products with a tremendous amount of variation? I’m sure many of you know this all too well. I mean, here you’re trying to produce the same products, trying to ensure consistency, and many of the products you produce have different shades of color, many function differently, many look different, some are good, some are bad, some have different foundations, some are robust, and some are weak. This situation would be a quality control specialist’s dream, as it would provide job security for centuries… as indeed it has.

Denise Robitaille’s picture

By: Denise Robitaille


was the night before Christmas and all through the plant
Not a technician was stirring, no quality rants.

Performance charts were pinned to the cork board with care,
In hopes that, their progress, people would share.

The micrometers were nestled, all snug and encased
Protected from damage or being misplaced.

Paul Scicchitano’s picture

By: Paul Scicchitano


f you’ve been sweating what to get your quality colleagues this holiday season, you might want to pass up that tin of gooey chocolate in favor of a new international self-help standard.

Mike Richman’s picture

By: Mike Richman

Here at Quality Digest, we get a lot of mail: Some of it’s critical, some of it’s praiseworthy, some of it’s cantankerous, and some of it’s challenging. All of it is insightful. And then, every once in awhile, something comes along that simply... well...

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