The band “Chicago” sang those words about "time" decades ago. The second line “Does anybody really care?” seems to sum up what is still in vogue today, especially in the ... [Read More]
The final draft of the revised ISO 9004 standard is out for ballot. This means that it will hopefully be available before the end of this year. It’s radically different from the last version. For ... [Read More]
Real estate bubble, subprime mortgages, financial system, stock markets, and finally, Main Street. The deepest crisis in decades is here, monopolizing media’s headlines, freezing our economies ... [Read More]
A father and his son were going to market. Their donkey was laden with the vegetables from their garden and assorted wares they were going to sell. The young son became tired and so his father ... [Read More]
I often get assignments at organizations where I am required to take aside a group of people, either within the building facility or off campus, to focus on issues or problems. Typically these ... [Read More]
The most important element in producing a quality product or service is the attitude of the people doing the work—not only the worker—but the attitude of all levels of management. Employee ... [Read More]
"The only man who behaved sensibly was my tailor: he took my measure anew every time he saw me, whilst all the rest went on with their old measurements and expected them to fit me.” ... [Read More]
Charles Kettering, the famous inventor, once said: “A problem well stated is a problem half solved.” This implies that a good portion of problem solving should be devoted to a thorough ... [Read More]
E
mpowering people is a cool idea. Giving individuals authority and responsibility has many benefits. It fosters accountability and communicates confidence. It avails people the opportunity to ... [Read More]
A few months back, I wrote about the choices an organization makes regarding its quality management system (QMS). At that time, I talked about the overall system, with particular focus on ... [Read More]
