David C. Crosby’s picture
By David C. Crosby

Zero defects is an idea that was discovered in the early 1960s. It was articulated by Phil Crosby and first implemented at the Martin company in Orlando, Florida. Zero defects enjoyed widespread ... [Read More]

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By Anthony D. Burns Ph.D.

In 1633, opposition to the common viewpoint could mean death. This was the case with Galileo when he proposed that the Earth revolved around the sun. He was tried for heresy. Of course things are ... [Read More]

Gregory Roth II’s picture
By Gregory Roth II

I, for one, am tired of the quality flavor of the month. It isn’t quite that bad but it seems like it at times. Have you been through statistical quality control, TQM, total quality ... [Read More]

Steven Ouellette’s picture
By Steven Ouellette

“The great aim of education is not knowledge but action.” Herbert Spencer (1820 – 1903) What’s distance learning? Six Sigma Black Belt training has long been the realm ... [Read More]

Robert F. Hart and Marilyn K. Hart’s default image
By Robert F. Hart and Marilyn K. Hart

The purpose of process data analysis is to answer the question, "May the observed data fluctuations reasonably be attributed to common-cause variation?" The principal use of the Shewhart ... [Read More]

Kenneth C. Levine’s picture
By Kenneth C. Levine

Engaging your workforce is a major obstacle in a lean Six Sigma implementation. Only a limited number of employees will initially participate in Six Sigma improvement projects. It can also take one ... [Read More]

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By Daniel S. Munson

The Empire State Building in New York City, with its 103 stories, 73 elevators, 2,500,000 feet of electrical cable and 6,500 windows, was built in 405 days. The framework rose at a rate of ... [Read More]

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By Marilyn Fischbach

Deployment is one of the most critical elements of a successful Six Sigma program. Top-down support, champion training, wide publicity and Six Sigma awareness training for all employees are common ... [Read More]

Thomas R. Cutler’s picture
By Thomas R. Cutler

Kanban, in its most simplifying role, is a visual signal (or cue) that something needs to be replenished. More specifically, lean manufacturers today use kanban to drive a process to make, move or ... [Read More]

Quality Digest’s picture
By Quality Digest

“Jim, how do we know that your project made any improvement?” asked the Six Sigma champion. The Black Belt candidate looked confused. “Um, the sponsor said he was happy with the ... [Read More]

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