Content by Harry Hertz
The Boss and the InnovatorVisionary bosses provide a supportive environment
Wed, 11/25/2015 - 09:24
I feel like I should start this article with something like: “An innovator and a boss walk into a bar....” But I don’t have a punch line to follow it, so I’ll stick to the facts.
I recently read a blog post titled, “Think Like an Author, Not an…What Comes After Teaching Leadership?Experiencing it
Mon, 11/09/2015 - 15:41
Business schools today have a renewed emphasis on teaching leadership. Dawn Bailey explored this topic in a recent Blogrige post. One of the principles behind this shift, she explained, is intended to cause a deep dive into values. And values-…Leadership Behaviors That Count... and benefit all organizations
Thu, 10/08/2015 - 13:04
As the following diagram of the Baldrige framework indicates, the basis of the Baldrige Criteria for Performance Excellence is a set of core values and concepts that are embedded in high-performing organizations.
These core values and concepts (…Exceeding Three Customers’ ExpectationsThe Baldrige Excellence Framework works on grandkids, too
Tue, 09/22/2015 - 14:44
Some of my friends commented that Harry the “Cheermudgeon” was too “mudgeonly” in my most recent Blogrige post. So I decided it was time to cheer. Here is a cheer to getting older. The topic came to me this past week, when I was given a senior-…I’d Rather Shop at a RestaurantNo haggling
Tue, 07/21/2015 - 14:06
One of my regular readers and harshest critics, my wife, complained that my recent posts have been too pedagogical and lacked my storytelling instincts. So this post is for her.
Have you seen the recent commercial about buying a used car? It…Change Management, Social Media, and CEOsHow bosses can use one to achieve the other
Wed, 06/24/2015 - 15:09
Given the challenge, I can relate any three topics to each other. However, in the case of change management, social media, and CEOs, there’s a strong relationship that is reinforced by concepts in the Baldrige Excellence Framework. Two studies by…People, Process, and Plentiful PassionBest practices from the annual Baldrige Quest for Excellence Conference
Thu, 06/18/2015 - 12:57
Every year, I return from the Baldrige Program’s Quest for Excellence Conference energized and full of pride in the success that can be achieved by people working together. And every year, I try to synthesize what I’ve heard into some key themes…A Memorable Quest for Excellence MomentOngoing learning is a key to employee motivation and engagement
Tue, 03/24/2015 - 11:10
Before you read further, get your tissues out. I’ve had many memorable moments over the years at Quest for Excellence conferences. And I’ve never left an annual conference without some immediate action items and feeling inspired that excellence is…Are Change Management, Continuous Improvement, and Innovation the Same?No, but all three should harness the minds and energy of employees
Mon, 01/19/2015 - 16:38
Call it semantics, but I think there is benefit in distinguishing among change management, continuous improvement, and innovation. By understanding the purpose of each, as well as management’s responsibilities for them, organizations have a richer…Write to LearnCounterintuitive but true
Thu, 10/23/2014 - 14:19
Intuition would say (at least to me) that I should read, listen, question, and maybe read or listen again to learn. So, I was caught by surprise when I recently read a Washington Post article by Barry Ritholtz in which he said, “Writing is a good…