Mary F. McDonald is CEO and CTO of the McDonald Consulting Group Inc. (www.mcdcg.com)  and blogs about process improvement at www.improvemybusinessnow.com. She’s been helping companies streamline their businesses and implement management systems since 1995. She’s the author of five books, a member of the U.S. TAG for both ISO 9001 and ISO 14001, and a frequent speaker at conferences and seminars. She may be contacted at marymcd@mcdcg.com.