James Wells has been a quality professional for over 12 years, implementing quality management systems compliant with ISO 9001, ISO 14001, TS16949, and FDA cGMP requirements, and lean Six Sigma continuous improvement systems that have delivered $36 million in savings and over 90 percent reduction in defects. Wells is certified by the American Society for Quality as a certified manager of quality/organizational excellence, certified as a Six Sigma Master Black Belt and certified as a lean specialist. He can be reached at www.Qualitypractice.blogspot.com.