Denis Leonard, Ph.D., is a senior member of ASQ, a certified manager of quality, an auditor, and a Six Sigma Black Belt. He has served as a judge and an examiner for the Wisconsin Forward Award and the Malcolm Baldrige National Quality Award. Leonard has written dozens of quality articles and the recent book, An Executive Guide to Understanding & Implementing the Baldrige Criteria (Quality Press, 2007), co-author, Mac McGuire, Ph.D. He is president of Business Excellence Consulting LLC in Bozeman, Montana. Contact Leonard at DenisLeonard@BusinessExcellenceConsulting.net or call (406) 451-9124.