Expert in helping organizations become High Performance Enterprises. Over twenty years as President of Insights & Solutions, Lean Six Sigma Research and Certified Lean Sensei and Lean Six Sigma Black Belt. Insights & Solutions is a full service marketing research and consulting company dedicated to Customer Satisfaction and Quality Managment Studies, Sales and Service operational excellence consulting; Former Partner, Dir. Int'l Sales, Dir. New Prod. Development and Marketing Research Director-J.D. Power & Associates; Assoc. Mgr. Market Research- Noxell Corp. (Cover Girl Make-up); Mgr. Consumer Research-Fruit of the Loom.