Ritz-Carlton employees are passionate, disciplined, and fanatical about their jobs. Over the years, much has been written about the extraordinary customer service you can expect to receive from ... [Read More]
A previous article of mine in this newsletter, “NOT Transforming the Data Can Be Fatal to Your Analysis,” addressed the need for appropriate transformations and a predictive performance ... [Read More]
In my last article, I discussed sustainability in generic terms, focusing mostly on environmental issues. This month, we’re going to look at how sustainability is reported externally.
Why ... [Read More]
If you have been following my articles over the last few months, you have seen that even though statistical process control (SPC) charts are very powerful tools for examining a process, it turns ... [Read More]
Story update 9/23/09: Reference to 9.5.2.f was changed to 8.5.2.f in second paragraph.
As more suppliers are required by their regulators and customers to achieve ISO 9001 certification, and ... [Read More]
As companies downsize, they cut down on the number of employees, or move, or close, and thousands find themselves without jobs in a highly competitive job market that they never anticipated. A ... [Read More]
Is the theory of constraints compatible with lean thinking and can the two approaches be used together? This article looks at some of the similarities and differences between the two approaches and ... [Read More]
Not surprisingly, there was controversy over Forrest Breyfogle's article, "Non-normal Data: To Transform or Not to Transform," written in response to Donald Wheeler’s article "Do ... [Read More]
Quality professionals pride themselves in being efficient and are always searching for ways to improve their approach to improving processes. One of the methods for doing so is to have modern, up ... [Read More]
By The Un-Comfort Zone with Robert Wilson09/14/2009
“Writing is not a job; it’s a hobby!” thundered my father when I told him my plans for college. “You need to get a profession: Medicine, law, engineering, or accounting.”
I ... [Read More]
