In this episode of Profile in Quality we interview Wayne Ferch, president and CEO of Feather River Hospital.

 Feather River Hospital is a 101-bed facility nestled into the hills in Paradise, California. It is a three-time winner of the Baldrige-based California Awards For Performance Excellence (CAPE). In 2008 it won CAPE's highest honor, the Gold-level Eureka Award.

Today Feather River Hospital is pursuing the Malcolm Baldrige National Quality Award.

Scott Paton, Quality Digest's editor at large interviews Denise Robitaille, co-author of "The Insider's Guide to ISO 9001:2008." Robitaille is also a technical expert and member of U.S. TAG 176.

In this episode, Robitaille discusses corrective action.

Scott Paton, Quality Digest's editor at large interviews Denise Robitaille, co-author of "The Insider's Guide to ISO 9001:2008." Robitaille is also a technical expert and member of U.S. TAG 176.

In this episode, Robitaille discusses why a revision was needed to ISO 9001.

Overview of Minitab's Quality Trainer.

Learn the statistics you need to improve quality and how to use Minitab Statistical Software to analyze your data any time you are online.

Visit www.minitab.com/training/elearning/?WT.mc_id=WA09I0139.

Whiteboard 

In this episode of Whiteboard, Mike Micklewright compares the value of Six Sigma to Kaoru Ishikawa's Seven Basic Quality Tools.

1) Scatter Plots

2) Histograms

3) Pareto Charts

4) Flow Charts

5) Check Sheets

6) Cause & Effect Diagrams (aka Fishbone or Ishikawa diagrams)

7) Run and Control Charts

SmartGD&T

An Advanced Beginner's Course

Presented by Bill Tandler, founder and president of Multi Metrics Inc.

Produced by Quality Digest and Musselman Pictures at the 2008 CMSC in Charlotte, North Carolina.

Episode 9 Content:

* A Datum Reference Frame Establishment Exercise