Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.

With nothing to do but wait while we stood patiently in line at the local post office, we happened to see that there was but one “If It Fits It Ships” box in the rack. For those readers outside the United States, the post office here has a product that lets a shipper send a box for a flat rate anywhere in the United States if it fits inside regardless of weight. Normally, there is a selection of several sizes that ship for different rates. In our local office there was only one box.

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