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Moving Mountains: It's About Employee Involvement

Lose the dynamite, pick up a shovel

Bruce Hamilton
Mon, 08/29/2011 - 11:55
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I was listening to Alan Robinson present recently at the Lean Systems Summit about the power of “small ideas.” Alan wondered aloud why so many organizations continue to pursue the few million-dollar ideas while small ideas account for more than 75 percent of the innovation outcome.

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I reflected on a conversation I’d had several weeks earlier with a client, call him Bob, who was struggling with his lean journey.

“I can’t see how we’ll ever make a significant improvement,” Bob remarked. “Doing anything around here is like moving mountains.”

“How would you go about moving that mountain?” I asked.

“I’d blast,” Bob said with a smile.

I think that is the answer to Alan Robinson’s question: When presented with an obstacle, managers are trained to “blast.” We are paid to get things done; the bigger the obstacle, the more explosives.

 …

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Comments

Submitted by mgraban on Tue, 08/30/2011 - 10:50

Kaizen

Bruce - great piece. I've been a big fan of Robinson and Schroeder's work on employee ideas and continuous improvement. My co-author and I are referencing them in our upcoming book on "healthcare kaizen." My co-author's hospital in Indiana has been focused on "quick and easy kaizen" for the past 5 years or so and there are great results, financial and otherwise. There are other hospitals, including ThedaCare and Virginia Mason, who have incorporated daily continuous improvement into their Lean approach along with the weeklong improvement events.

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