One of the real joys of publishing Quality Digest is the opportunity it affords me to personally interact with and learn from our authors and contributors. These subject matter experts are leaders in their respective fields, and never fail to provide actionable insight into how to achieve lasting improvement, both on an organizational as well as a personal basis.

Thus, when a Quality Digest contributor publishes a book (especially a first book), there’s always a sense that we’ve helped in some small way to promote messages of quality to a broad audience of readers. The most recent example is our good friend Kelly Graves, with whom we share not only a home base (Chico, CA) but also a devotion to the art and science of excellence.

 …