Innovation within industry is a must to improve processes, products, and customer experience. Although some innovations, like Amazon’s floating distribution center, seem implausible, other sci-fi technology is already revolutionizing and redefining the way employees accomplish tasks.

Tales of manufacturing and servicing

“Across the durable goods industry there is tremendous volatility,” says Gary Brooks, CMO of Syncron, a global manufacturing and supply chain technology company. “One month, orders are up 4 percent and the next month they’re down 5 percent. This causes great financial challenges for manufacturers. However, while we’re seeing some declining margins and revenues on the product-based side of the house, on the after-sales service side, the margins are incredibly healthy. We typically see upward of 25 percent of a manufacturing company’s total revenues come from after-sales service.”

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