Content by Vaishali Gopi
How to Use Your Data to Drive Real-Time Customer ExperiencesBusiness at the speed of CX
Wed, 01/08/2020 - 12:01
Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers? The business implications can be overwhelming and…
Five Ways to Make Customer Experience Your Competitive AdvantageMaking the leap from cost center to growth engine
Thu, 04/11/2019 - 12:02
Customer experience has become pivotal to growth and profitability strategies of businesses worldwide. There is now a deeper understanding of customer experience as an incredibly important piece in the success (or failure) of any brand. Research…