Content by Michael Mallen
Cost of Quality: What Is It, and Why Is It Important?Understanding the impact of cost of quality generally leads to better bottom-line performance
Wed, 04/07/2021 - 12:03
The concept of cost of quality (COQ) has been around for decades, but applying it to business is difficult. The adage “quality is free” (coined by Philip B. Cosby in his book by the same title) does not simply mean that you don’t have to pay for it…