Roberto Santana is a management consultant who has worked in several production and service industries. In the past five years has worked for engineering firms as an IT Project Manager and Project Quality Manager. His last work was for SNC-Lavalin Inc., Chemical and Petroleum Business Unit (Calgary, Alberta, Canada). His professional interests include Lean-Six Sigma and Strategic Management. He holds Industrial Engineering degree, MBA degree, and is ISO 9001 certified Lead Auditor (BSI, RABQSA).