Niraj Goyal has 25 years of rich and varied experience with multinationals in various roles, among them operations director of Cadbury India Limited, where he was among the leading implementers of TQM. In 1999 he founded Cynergy Creators Private Limited. He specializes in training and facilitating the implementation of the techniques of TQM, lean, and Six Sigma until his clients have achieved breakthrough improvements in business performance and a culture of continuous change is internalized. Goyal consults in India, the United States, and southeast Asia with manufacturing, ITES, media, and financial services companies. Several cases studies of his clients are displayed at http://nirajgoyal.cjb.net .