<p>Bill Latzko is president of Latzko Associates, a Management Consulting Organization specializing in quality. He teaches Operations Management at Fordham University and Quality Control and Management at Columbia University. A Fellow of the American Society for Quality as well as a Certified Quality Engineer, Bill has held the chair of ASQ Divisions, Committees, and the NY/NJ Metropolitan Section. He received the W. Edwards Deming Medal and the Ellis R. Ott Award. He is also a member of the American Statistical Association. He is the author of several books and over 50 articles on quality. His latest book, with David Saunders is Four Days with Dr. Deming: a Strategy for Modern Methods of Management.</p>