Content By The Pyzdek Institute

Webinar: Call Center Quality Improvement

By: The Pyzdek Institute 11/21/2012

(The Pyzdek Institute: Tucson, AZ) -- For 50 years, the go-to method of improving call center performance has been monitoring and coaching. Yet measures of performance like disclosure compliance, call resolution, cross/upsell rates, and handle time are not continuously improving and in fact have been treading water in most centers for years. More coaching and monitoring would not only be expensive, they also cannot produce breakthrough results on a centerwide basis.

By: The Pyzdek Institute 08/14/2012

(The Pyzdek Institute: Tucson, AZ) -- The return on investment realized by any continuous improvement effort comes down to two basic functions: How well a company can pick the right battles to fight (project selection), and how efficiently they can fight those battles (project execution).

By: The Pyzdek Institute 01/27/2012

(Pyzdek Institute: Tucson, AZ) -- No matter what your knowledge of lean Six Sigma, come join author Thomas Pyzdek and Master Black Belts Peter Bersbach and Larry Dyer in a one-hour lively discussion on “11 Ways to Sink Your Six Sigma Project,” at 11 a.m. EST on Feb. 1, 2012. This event is at no cost to you.

By: The Pyzdek Institute 01/17/2012

(The Pyzdek Institute: Tucson, AZ) -- The Pyzdek Institute is making its entire lean Six Sigma training site available via low-cost monthly and yearly subscriptions. Included with the subscriptions are all 70+ modules, with reading assignments, storyboards, video lessons, online interactive exercises, offline exercises with answer keys, self-scoring quizzes, student forum, and much more.

By: The Pyzdek Institute 11/30/2011

(The Pyzdek Institute: Tucson, AZ) -- Statistics are used to learn things about the world. Sometimes the results of a statistical analysis are a complete surprise. Other times the results are absolutely absurd. The Pyzdek Institute is offering a webinar on Tues., Dec. 6, 2011, that takes a closer look at these truths. Learn how to lie with statistics, and how not to inadvertently do so. Figure out how to spot statistical liars. During an election year, this skill may come in handy!

By: The Pyzdek Institute 11/07/2011

(Pyzdek Institute: Tucson) -- The Pyzdek Institute LLC has added two online lean training classes to its portfolio of online courses on process excellence topics.

By: The Pyzdek Institute 07/11/2011

(Pyzdek Institute: Tucson, AZ) -- Learn to use the most versatile of all control charts at the webinar “The Swiss Army Knife of Process Charts,” featuring Larry W. Dyer and Thomas Pyzdek. Join Pyzdek Institute Master Black Belt Larry W. Dyer for this exciting free webinar.

By: The Pyzdek Institute 05/16/2011

(Pyzdek Institute: Tuscon, AZ) -- Tom Pyzdek will use a fun audience-participation demonstration to show that when managers and leaders don’t understand variation, their decisions and actions are dangerously off of the mark.

By: The Pyzdek Institute 03/04/2010

(Pyzdek Institute LLC: Tucson, AZ) -- The Pyzdek Institute LLC has added lean Six Sigma Black Belt training and certification to its portfolio of online and live courses on process excellence topics. The new course is written and presented by Thomas Pyzdek, author of The Six Sigma Handbook (McGraw Hill, 2009, 2002) and numerous other authoritative works.

By: The Pyzdek Institute 12/16/2009

(The Pyzdek Institute: Tucson, AZ) — The Pyzdek Institute is currently offering Six Sigma Black Belt and Six Sigma Green Belt training at a substantial discount. If you act before the new year you will save $600 on Six Sigma Black Belt training, or $300 on Six Sigma Green Belt training.

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