When someone mentions design for Six Sigma (DFSS), the initial thought usually turns to developing new, innovative products. While DFSS has its roots in product development, individual components of the toolset can be applied in a variety of ways.

Recently, the use of DFSS has exploded in service industries such as health care and finance as organizations of all types strive to develop processes and products that will excite their customers. This article shares an example of how DFSS tools were used in the public service sector as one library looked to enhance the beauty of their campus.

Background

Design for Six Sigma is a disciplined methodology with a collection of tools to ensure products and processes are developed systematically to provide reliable results that exceed customer requirements. A key function of DFSS is to understand and prioritize the needs, wants, and desires of customers, and translate those requirements into products and processes that will consistently meet those needs.

 …