(ISO 9000 Conference: Pittsburgh) -- The European Quality Initiative has announced that the 19th annual International Conference on ISO 9000 will be held March 13–15, 2011, in San Antonio, Texas, at the Grand Hyatt Riverwalk hotel. The conference’s Call for Papers was also announced, with the due date for abstract submission set for Aug. 31, 2010.
This event, also known as the ISO 9000 Conference, is the world’s leading conference on ISO 9000 and related quality management system standards. It is organized by the European Quality Initiative, a Pennsylvania-based independent nonprofit organization that was set up primarily to organize the conference.
Since its inception in 1992, this conference has helped to show how using a quality management system (QMS) can improve business performance and customer focus. It is an intensive program for auditors, managers, executives, and practitioners of ISO 9000 and related quality management system standards.
Change is all around us and can be intimidating. Organizations encounter ever-increasing pressure to incorporate social and environmental management into business objectives. Opportunities abound to reignite a ceaseless attention to meeting the requirements and exceeding the expectations of customers. Organizations need to drive business performance with a QMS that focuses the entire organization on its customers. In order to endure the next evolution, it will be necessary for organizations to recognize the individual elements critical for success and “focus on customers” as never before. Good organizations need to develop and integrate profitable strategies to attract and retain great customers. These strategies need to integrate international standards, management systems, core competencies, risk management, measurement systems, communication, leadership, and originality.
Each year, the conference connects speakers, professional practitioners, academia, and registrars from a diverse range of sectors for engaging dialogue on the latest topics in the field of international standards, interrelated management systems and principles, quality tools and methodologies, innovation, leadership, efficiency and productivity. The 19th annual conference will feature presentations on a variety of business-sustainability issues, including the following.
Industry experiences from the aerospace, defense, government, medical device, occupational health and safety standards (OHSAS), environmental, food and beverage safety, health care, transportation, automotive, manufacturing, financial and banking (SOX), public sector, and service.
• Output matters: focus on meeting customer requirements
• ISO 9001
• ISO 9004
• ISO 10002 for complaints management
• AS9100 for aerospace and defense
• ISO 13485 for medical devices, EU directives, and the U.S. Food and Drug Administration
• ISO/TS 16949 for automotive
• ISO 14001 for environmental management
• OHSAS 18001 and 18000 for occupational health and safety
• ISO 19011 guidelines for quality or environmental management
• TL 9000 for telecommunications quality management systems
• ISO 17025 for testing and calibration laboratories
• ISO 22000 for food safety management system requirements
• Root cause analysis
• A3 problem solving process
• Define-measure-analyze-improve-control (DMAIC)
• Observe-orient-decide-act loop (OODA)
• Eight disciplines problem solving (8D)
• Plan-do-check-act cycle (PDCA)
• The Theory of Inventor’s problem solving (TRIZ)
• New and innovative approaches to problem solving and corrective action
• Understanding markets and customers
• How customer management and insight can drive quality improvement
• Quality function deployment (QFD)
• Voice of the customer (VOC)
• Effective management of customer complaints
• Building customer loyalty
• Strategic planning and goal setting
• Social responsibility
• Entrepreneurial thinking
• Leadership to drive change
• Open systems theory
• Strategic alignment and deployment
• Systems thinking
• Outsourcing
• Business to business (B2B)
• Program management
• Acquisitions and mergers
• Risk management methods and tools
• Defining potential problems (e.g., failure mode and effects analysis)
• Risk approach to validation
• Statistical process control (SPC)
• Life-cycle analysis
• Leveraging positive risk
• Cost of quality
• Using ISO 9004:2009 for QMS excellence
• Standards/systems integration and its effect on the bottom line
• Back to basics: rules, tools and fundamentals for performance
• Leveraging crisis mode with quality initiatives
• Lean Six Sigma
• Agility tools and tactics
• Applying lean principles to downsizing efforts in cost cutting
• Auditing for return on investment (ROI)
• Process validation
• Analysis of data
• Getting hired in tough times
• Intergenerational work force management
• Team building
• Training and competence
• Time management
• Facilitation skills
• Preparing for certification exams
Proposals will be reviewed by the technical committee for relevance to the theme and objectives, demonstrated application, and technical content. Priority will be given to best practices, new and unique approaches and case studies, and interactive sessions that have resulted in measurable improvements to organizational processes or customer satisfaction.
1. The idea, theory, strategy, tactic, or tool—what is it and how to do it
2. An example or examples of successful application
3. Lessons learned in the example applications
4. How the audience can benefit—what the audience should do to apply
• Please submit all the information electronically and in editable text format, such as Microsoft Word. PDF copies cannot be accepted.
• Complete title of the presentation or workshop. Please limit the title to 90 characters.
• Author(s) name, job title(s), and organization(s). For multiple authors, please indicate clearly to whom correspondence should be made and list the principal author first.
• Full mailing address, telephone, fax and a unique e-mail for each author listed.
• Indicate the target level of audience by specifying one of the following: Basic (B), Intermediate (I), Advanced (A), Executive Level (E), and Professional Development (P).
• Indicate the industry sector for which the presentation is most suited (i.e., general, manufacturing, service, government, automotive, aerospace, health care, finance, agriculture, etc.)
• An abstract may not exceed 500 words.
• Biography of the author(s) may not exceed 500 words per each author.
• For workshops, please submit a one-page workshop description and outline the description with key learning objectives, and indicate the optimum duration for the workshop.
Please submit your proposal electronically to: papers@iso9000conference.com.
Proposals are due by Aug. 31, 2010. Authors of accepted proposals will be notified by Oct. 31, 2010, and will receive further instructions for preparing their presentations. For specific questions about proposal submittals, please contact as follows:
Attn: Jack E. West
ISO/QMS Conference Chair
4 Camden Drive, Suite 606
Pittsburgh, PA 15215 USA
E-mail: papers@iso9000conference.com
Tel: (412) 782-3383
Conference workshops are scheduled for March 13, 2011 with conference technical sessions scheduled on March 14–15, 2011.
For regular updates, visit the conference web site at www.iso9000conference.com.
The ISO 9000 Conference registration fee for Individuals with AQI2011 Registration Code is $995. There is a $50 discount for groups of three, or for government employees. Additionally, if you register for the LSS Conference, as well as the ISO 9000 conference, you will receive a $50 two-conference discount on the total conference registration fee.
The conference registration fee will be waived for the principal presenter. If there is more than one presenter listed on the proposal, they must be registered as conferees. There will be no additional compensation for the presenters, and they are responsible for their own travel and lodging.
This year’s location is the award winning, new luxurious Grand Hyatt Riverwalk, in San Antonio, a city that is one of the most popular locations in the U.S. Conference World. The hotel is located on the famous, three-mile Riverwalk, which has the look and feel of Venice, Italy. With its tranquil gardens, restaurants, shops, and riverboats, margaritas, mariachi bands, and temperatures reaching 80°F in March, it is the ideal place for business networking. Hotel is located at the following address:
Grand Hyatt Riverwalk
600 E. Market St.
San Antonio, TX 78205
Phone: (800) 233-1234, or (210) 224-1234 (for reservations)
The group rate for guest room is $180 for single or double occupancy, with free in-room Internet access. There will be fifty rooms at the government per diem rate. Please mention the group code “ISO-LSS” to reserve your room. To take a virtual tour of the hotel, please visit www.grandsanantonio.hyatt.com/hyatt/hotels.
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