(CRC Press: Boca Raton, FL) -- Design for Six Sigma in Product and Service Development: Applications and Case Studies (CRC Press, 2012), written by chapter authors, is edited by Elizabeth Cudney, Ph.D., and Sandra L. Furterer, Ph.D.
The book discusses how DFSS is linked to organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors, who are experienced Six Sigma Black Belts and Master Black Belts, provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the identify-define-design-optimize-validate (IDDOV) structure for new product or service development.
Quality tools and methods covered include quality function deployment, voice of the customer, Pugh concept selection, ideal function, failure mode and effects analysis (FMEA), reliability, measurement systems analysis, regression analysis, and capability studies, among others. The book includes more than 200 figures and tables to help the reader understand the methodology. This is one of few books that provide the practical knowledge required to be up and running quickly.
View abstracts of all chapters here.
Elizabeth Cudney, Ph.D., assistant professor of engineering management and systems engineering at Missouri S&T, who also serves as associate director of Missouri S&T’s Design Engineering Center, joined the Missouri S&T faculty in 2007. She has published more than 80 scholarly articles on those subjects. She is the author of Using Hoshin Kanri to Improve the Value Stream (Productivity Press, 2009), and she is the co-author of Implementing Lean Six Sigma Throughout the Supply Chain, (Productivity Press, 2010). Prior to returning to school for her doctorate, Cudney worked at Jacobs Vehicle Systems in Bloomfield, Connecticut, in various roles including Six Sigma Black Belt, quality and process engineer, quality auditor, senior manufacturing engineer, and manufacturing manager.
Sandra L. Furterer, Ph.D., vice president for business process improvement at Chase Bank, has more than 20 years of experience in business process and quality improvements. She has published and/or presented more than 20 conference papers/proceedings in the areas of lean Six Sigma, quality, operational excellence, and engineering education and is a Six Sigma Master Black Belt. Furterer is the author of Lean Six Sigma in Service: Applications and Case Studies (CRC Press, 2009).