Now that the holiday season is upon us, my mind turns to gift buying, parties, overindulgence, and of course, Santa Claus and his North Pole operations. We know that Santa does an incredible job of delivering scores of gifts to good children all over the world. But is he doing this in an ISO QMS-prescribed manner? And if not, what 10 things would most likely be changed if he were to hire a quality manager?

1. The naughty list would need to be a controlled document with a defined process for approval and distribution.

 …