It seems that not a day goes by that some politician, government official, or CEO of a major company has to retract a misspoken remark or admit that a previous message was either exaggerated or wasn’t factual. Despite the seriousness of the transgression, we as a forgiving society, are prepared to accept the misdeed if the word apology is part of the hand-wringing and personal admission of guilt.

Having said that, I must admit that I haven’t been totally truthful with you readers of QualityInsider, and you deserve better. Since October of last year and through March of 2008, I haven’t actually been in my hammock but rather have penned these columns from the warm confines of our home.

What with all the publicity given to officials who have expanded on their accomplishments, I thought it necessary to file a preemptive explanation before someone else does and I lose all credibility.

In the future, I will dateline my column depending on where I’m located. I hope this clears up the matter so we can now move to the issues that affect quality and customer service. Finally, I admit that I haven’t walked to my hammock in the woods dodging sniper fire, an incident that evidently has haunted others who have stretched the truth. So there! My slate is clear and I hope my credibility is restored.

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