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Six Sigma for the Service Sector

Some nonmanufacturing organizations still need convincing of Six Sigma's benefits

by Kennedy Smith


Inhale, Exhale,Transition
Don't panic:There's still time to upgrade your QMS to ISO 9001:2000 and see an ROI.
by Denise Robitaille

The Plug-and-Play CMM
Will the push for open standards and a common machine interface turn the CMM into a commodity?
by Dirk Dusharme

Vision Vs. Optical: The Battle That Never Was
Do these contenders belong in the same ring?
by Robert Green

Breaking Down the Walls
Although it saves money and promotes flexibility, process orientation means losing those cherished, autonomous departments.
by Craig Cochran

ISO 9000 Consultants Directory
A guide to top experts in quality systems