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Table of Contents

ARTICLES

	Breaking Through the Six Sigma Hype Results of Quality Digest's Six Sigma Survey by Dirk Dusharme
	Measuring With Sound Nondestructive testing finds a good use for ultrasonic technology. by Tom Nelligan
	Internal Quality Auditing Meeting the challenge of ISO 9000:2000 by William A. Stimson, Ph.D.
	Customer Satisfaction: The Elusive Quarry Customer satisfaction is vital--and not just because ISO 9001 requires it. by Craig Cochran
	The Paperless Solution A good compliance system takes the administrating out of managing. by Mary V. McAtee
	Enterprisewide Quality Software Guide Our new guide to quality-related enterprisewide solutions by Hallie Gorman, Laurel Thoennes and Rachel Brill

FEATURES

NEWS DIGEST

Top Story
Increasing Competitiveness: One Manufacturer at a Time
Like many small manufacturers, South Carolina's MI-TECH Inc. realized it needed to be ISO 9002-registered to compete on a larger scale. Company President Bill Totten knew the benefits of registration but wondered if he could dedicate the time and resources required to accomplish it in a profitable manner. Then he found the South Carolina Manufacturing Extension Partnership, a not-for-profit organization that helps manufacturers compete in the open market.

QUALITY APPLICATIONS

• RadView's WebLOAD • StatSoft Inc.'s STATISTICA Enterprisewide SPC

DEPARTMENTS

Note: Not all departments run every month. If the link isn't active, the department did not run in this issue.

First Word
Letters
Books
News Digest
Ask the Experts
Quality Applications
Quality Software
Columnists

Harrington

Pyzdek

Godfrey

Cleary

Townsend & Gebhardt

Marash

Last Word

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