Implementing ISO 9000by Tony Fletcher, Joseph Hart, Jill Kitka and David Fitzwilliam
A service company, its registrar and its consultant share the story of the company’s ISO 9000 registration efforts.
The Future of Quality Managementby Armand V. Feigenbaum
What’s on the Surface Does Countby Phil Castle
Process Simulation Software: Getting the Most Out of Your Processby Elizabeth R. Larson
Developing a Quality-Centered Strategic Planby John R. Dew, Ed.D.
Finding the Future in the Past: An Interview with James C. Collinsby Elizabeth R. Larson
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1998 ISO 9000 Registrar and Consultants Guideby Scott M. Paton and Dirk Dusharme
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