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ARTICLES
	Contact or Noncontact (or Both)? Selecting the right inspection system can unlock your throughput, cost and quality challenges. by Ken Parlee
	Measuring the Real World with High-Performance Scanning Systems Scanning systems define part shapes accurately and automatically. by Marco Manganelli
	Measuring and Managing Customer Satisfaction It takes continuous effort to maintain high customer satisfaction levels. by Kevin Cacioppo
	2000 Consultants Buyers Guide If your organization is looking for a little guidance, Quality Digest can start you on your search. by Jesse Jones and Laurel Thoennes
	Leading Virtual Teams Five essential skills will help you lead any project--no matter how distant. by Joyce A. Thompsen, Ph.D.

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Industry Leaders in ISO 9002 Registration
First E-Commerce Distributor Registered to ISO 9002
In sharp contrast to many Internet-based companies that have come under fire for poor service quality, bestroute.com LLC recently became the first e-commerce distributor to earn ISO 9002 registration, just one of the firsts this young company has experienced.