H. James Harrington is CEO of the Harrington Institute
Inc. and chairman of the board of Harrington Group. He has
more than 45 years of experience as a quality professional
and is the author of 22 books. Visit his Web site at www.harrington-institute.com.
A. Marash, Ph.D.
Chairman and CEO of STAT-A-MATRIX/The SAM Group.
Visit STAT-A-MATRIX at www.thesamgroup.com