H. James Harrington is CEO of the Harrington Institute
Inc. and chairman of the board of Harrington Group. He has
more than 45 years of experience as a quality professional
and is the author of 22 books. Visit his Web site at www.harrington-institute.com.
A. Marash, Ph.D.
Chairman and CEO of STAT-A-MATRIX/The SAM Group.
Visit STAT-A-MATRIX at www.thesamgroup.com
Townsend and Joan Gebhardt
(right) have written more than 200 articles and four books:
Commit to Quality
(John Wiley & Sons, 1986);
Quality in Action: 93 Lessons in Leadership, Participation,
(John Wiley & Sons, 1992);
Five-Star Leadership: The Art and Strategy of Creating
Leaders at Every Level
(John Wiley & Sons, 1997);
Recognition, Gratitude & Celebration
(Crisp Publications, 1997).
You can reach them at email@example.com
J. Cleary, Ph.D.
Founder and president of PQ Systems Inc. He is a noted
authority in the field of quality management and a professor
emeritus of management science at Wright State University
in Dayton, Ohio.
Dean and Joseph D. Moore professor in the College of Textiles,
North Carolina State University. Former chairman and CEO
of Juran Institute Inc. at 11 River Road, Wilton, CT 06897.