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Table of Contents




Breaking Through the Six Sigma Hype
Results of Quality Digest's Six Sigma Survey
by Dirk Dusharme


Measuring With Sound
Nondestructive testing finds a good use for ultrasonic technology.
by Tom Nelligan


Internal Quality Auditing
Meeting the challenge of ISO 9000:2000
by William A. Stimson, Ph.D.


Customer Satisfaction: The Elusive Quarry
Customer satisfaction is vital--and not just because ISO 9001 requires it.
by Craig Cochran


The Paperless Solution
A good compliance system takes the administrating out of managing.
by Mary V. McAtee


Enterprisewide Quality Software Guide
Our new guide to quality-related enterprisewide solutions
by Hallie Gorman, Laurel Thoennes and Rachel Brill




Top Story
Increasing Competitiveness: One Manufacturer at a Time
ike many small manufacturers, South Carolina's MI-TECH Inc. realized it needed to be ISO 9002-registered to compete on a larger scale. Company President Bill Totten knew the benefits of registration but wondered if he could dedicate the time and resources required to accomplish it in a profitable manner. Then he found the South Carolina Manufacturing Extension Partnership, a not-for-profit organization that helps manufacturers compete in the open market.


RadView's WebLOAD StatSoft Inc.'s STATISTICA Enterprisewide SPC


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