H. James Harrington is CEO of the Harrington Institute
Inc. and chairman of the board of Harrington Group. He has
more than 45 years of experience as a quality professional
and is the author of 22 books. Visit his Web site at www.harrington-institute.com.
A. Marash, Ph.D.
Chairman and CEO of STAT-A-MATRIX/The SAM Group.
Visit STAT-A-MATRIX at www.thesamgroup.com
J. Cleary, Ph.D.
Founder and president of PQ Systems Inc. He is a noted
authority in the field of quality management and a professor
emeritus of management science at Wright State University
in Dayton, Ohio.
E. (Jack) West
Consultant, business advisor and author with more than
30 years of experience in a wide variety of industries.
He’s chair of the U.S. TAG to ISO TC 176 and lead
delegate for the United States to the International Organization
for Standardization committee responsible for the ISO 9000
family of quality management standards.