H. James Harrington is CEO of the Harrington Institute
Inc. and chairman of the board of Harrington Group. He has
more than 45 years of experience as a quality professional
and is the author of 22 books. Visit his Web site at www.harrington-institute.com.
A. Marash, Ph.D.
Chairman and CEO of STAT-A-MATRIX/The SAM Group.
Visit STAT-A-MATRIX at www.thesamgroup.com
Member of the American Society for Quality and the Association for Quality and Participation. He previously served as chair of the statistics division of ASQ. His book, Quality Improvement: Practical Applications for Medical Group Practice (Center for Research in Ambulatory Health Care Administration, 1994), is now in its second edition. Visit his Web site at www.dbharmony.com.
E. (Jack) West
Consultant, business advisor and author with more than
30 years of experience in a wide variety of industries.
He’s chair of the U.S. TAG to ISO TC 176 and lead
delegate for the United States to the International Organization
for Standardization committee responsible for the ISO 9000
family of quality management standards.