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Table of Contents

ARTICLES

	No Small Change: Making Quality Job 1, Again Consumer-driven Six Sigma saves Ford $300 million. by Scott M. Paton
	State of Registration Report Our 2001 ISO 9000 Registrar Customer Satisfaction Survey, Revisited by Dirk Dusharme
	New Dimensions In 3-D Measurement Noncontact 3-D measurement technology enters a new era. by Ron Gershon, Ph.D., and Meny Benady, Ph.D.
	Don't Wait—Automate! Boost process efficiency and eliminate errors with the right data collection software. by Thomas Lutz and Susan Rogers
	Such Stuff as Teams Are Made On... Tame team tempests to create a stunning synergism. by Vanessa R. Franco
	Baldrige Award Winner Profile An interview with Jill Cook, Los Alamos National Bank's senior vice president of loans and a leader of LANB's quality council. by Robert A. Green
	2001 Consulting Guide Need some advice? Find a consultant by using our handy guide. by Robert A. Green, Hallie Gorman and Laurel Thoennes

FEATURES

NEWS DIGEST

Top Story
ISO Survey Shows Strong Growth in Registrations
According to ISO, the worldwide total of ISO 9000 certificates on Dec. 31, 2000, was 408,631, an increase of nearly 65,000 over the previous calendar year. Indeed, the 64,988 increase betters all others in the survey's history except for that of 1999, when the number of registrations jumped 71,796.

QUALITY APPLICATIONS

• International Metrology System Inc. Virtual DMIS Software

DEPARTMENTS

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First Word
Letters
Books
News Digest
Ask the Experts
Quality Applications
Quality Software
Columnists

Harrington

Pyzdek

Godfrey

Cleary

Townsend & Gebhardt

Marash

Last Word

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