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    Table of Contents

    ARTICLES

     

     

    Breaking Through the Six Sigma Hype
    Results of Quality Digest's Six Sigma Survey
    by Dirk Dusharme
     

     

    Measuring With Sound
    Nondestructive testing finds a good use for ultrasonic technology.
    by Tom Nelligan
     

     

    Internal Quality Auditing
    Meeting the challenge of ISO 9000:2000
    by William A. Stimson, Ph.D.
     

     

    Customer Satisfaction: The Elusive Quarry
    Customer satisfaction is vital--and not just because ISO 9001 requires it.
    by Craig Cochran
     

     

    The Paperless Solution
    A good compliance system takes the administrating out of managing.
    by Mary V. McAtee
     

     

    Enterprisewide Quality Software Guide
    Our new guide to quality-related enterprisewide solutions
    by Hallie Gorman, Laurel Thoennes and Rachel Brill
     

       
       

    FEATURES

    NEWS DIGEST

    Top Story
    Increasing Competitiveness: One Manufacturer at a Time
    L
    ike many small manufacturers, South Carolina's MI-TECH Inc. realized it needed to be ISO 9002-registered to compete on a larger scale. Company President Bill Totten knew the benefits of registration but wondered if he could dedicate the time and resources required to accomplish it in a profitable manner. Then he found the South Carolina Manufacturing Extension Partnership, a not-for-profit organization that helps manufacturers compete in the open market.

    QUALITY APPLICATIONS

    RadView's WebLOAD StatSoft Inc.'s STATISTICA Enterprisewide SPC

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