The Leader's Handbook
by Peter R. Scholtes
Author, educator and quality leader Peter Scholtes shows in The Leader's Handbook: A Guide to Inspiring Your People and Managing the Daily Workflow (McGraw-Hill, 1998) how bad systems, not bad workers, cause the vast majority of management problems. Scholtes takes controversial stands against performance appraisals and incentive compensation. He leads readers from theory to practice with a wide variety of insightful, deceptively simple activities and exercises to help leaders immediately begin implementing breakthrough improvements. The book relates, in a witty and understandable format, the knowledge necessary for a leader to improve an organization.