Scott M. Paton
Scott M. Paton is editor at large for Quality Digest magazine and president of Paton Professional LLC, which specializes in publishing business books for quality professionals. Visit his Web site at www.patonprofessional.com.
H. James Harrington
H. James Harrington is CEO of the Harrington Institute Inc. and chairman of the board of Harrington Group. He has more than 45 years of experience as a quality professional and is the author of 22 books. Visit his Web site at www.harrington-institute.com.
Member of the American Society for Quality and the Association for Quality and Participation. He previously served as chair of the statistics division of ASQ. His book, Quality Improvement: Practical Applications for Medical Group Practice (Center for Research in Ambulatory Health Care Administration, 1994), is now in its second edition. Visit his Web site at www.dbharmony.com.
E. (Jack) West
Consultant, business advisor and author with more than
30 years of experience in a wide variety of industries.
He’s chair of the U.S. TAG to ISO TC 176 and lead
delegate for the United States to the International Organization
for Standardization committee responsible for the ISO 9000
family of quality management standards.