|  H. 
                      James Harrington
 Former CEO of Systemcorp, an Internet-software development 
                      company. He is also formerly a principal at Ernst & 
                      Young, where he served as an international quality adviser. 
                     jharrington@qualitydigest.com |  Stanley 
                      A. Marash, Ph.D.
 Chairman and CEO of STAT-A-MATRIX/The SAM Group. 
 Visit STAT-A-MATRIX at www.thesamgroup.com 
                      
 
 smarash@qualitydigest.com 
                   | 
                 
                  |  Pat 
                      Townsend and Joan Gebhardt (right) 
                      have written more than 200 articles and four books:
 Commit to Quality (John Wiley & Sons, 1986);
 Quality in Action: 93 Lessons in Leadership, Participation, 
                      and Measurement (John Wiley & Sons, 1992);
 |  Joan 
                      Gebhardt
 Five-Star Leadership: The Art and Strategy of Creating 
                      Leaders at Every Level (John Wiley & Sons, 1997);
 Recognition, Gratitude & Celebration (Crisp Publications, 1997).
 You can reach them at ptownsend@qualitydigest.com 
                   | 
                
                  |  Michael 
                      J. Cleary, Ph.D.
 Founder and president of PQ Systems Inc. He is a noted 
                      authority in the field of quality management and a professor 
                      emeritus of management science at Wright State University 
                      in Dayton, Ohio. 
                     mcleary@qualitydigest.com 
                   |  A. 
                      Blanton Godfrey
 Dean and Joseph D. Moore professor in the College of Textiles, 
                      North Carolina State University. Former chairman and CEO 
                      of Juran Institute Inc. at 11 River Road, Wilton, CT 06897. 
                     agodfrey@qualitydigest.com 
                     |