Quality Books
THEODORE KINNI

The Project Management Institute Project Management Handbook
edited by Jeffrey K. Pinto (Jossey-Bass, $74.95)

This collection of 25 essays created under the auspices of The Project Management Institute explores the latest thinking in the discipline. The four-part presentation covers the contextual role of projects in organizations, the key elements of project planning, the management of human resources, and lessons of project management success and failure.

Journey to the Emerald City
by Roger Connors and Tom Smith
(Prentice Hall, $26)

In this sequel to The Oz Principle, Connors and Smith again use the fictional world of Oz to illustrate their ideas about corporate culture. The text describes how to turn your company into The Emerald City, a place where all employees continuously strive toward pre-established results, objectives and goals.

Discovering the Soul of Service
by Leonard L. Berry (Free Press, $26)

Texas A&M Professor Berry is a leading authority on service businesses. Here, he studies 14 service companies to identify how they maintain success. The result is a list of eight drivers that revolve around the most important factor of all--values-driven leadership.

An Introduction to Design of Experiments
by Larry B. Barrentine (ASQ Quality Press, $24)

Barrentine explains the basics of this statistical quality tool, which measures more than one variable in process improvement efforts, in an unusually clear presentation. The paperback covers two- and three-variable DOEs as well as the screening design process.

Encouraging the Heart
by James M. Kouzes and Barry Z. Pozner
(Jossey-Bass, $22)

"Encourage the heart" is one of five critical leadership skills identified in the authors' landmark book, Leadership Challenge. Now, in their usual clear style, they focus on this one skill, breaking it down into seven essential actions. The wrap-up covers 150 simple ways to start encouraging people right away.

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