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QualityViewPoint

Quality Digest is proud to present four leaders in quality management, each a noted author and lecturer. Each month they share their expertise and perspectives in what’s new for today’s quality-minded person, exclusively in Quality Digest Online.
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Philip B. Crosby, a popular speaker and founder of Philip Crosby Associates -- now PCA II -- is also the author of several books, including Quality Is Still Free (McGraw-Hill, 1995) and The Absolutes of Leadership (Jossey-Bass, 1996).

E-mail him at philcros@aol.com
Visit his Web site at www.philipcrosby.com.
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Pat Townsend and Joan Gebhardt have written more than 200 articles and four books: Commit to Quality (John Wiley & Sons, 1986); Quality in Action: 93 Lessons in Leadership, Participation, and Measurement (John Wiley & Sons, 1992); Five-Star Leadership: The Art and Strategy of Creating Leaders at Every Level (John Wiley & Sons, 1997); and Recognition, Gratitude & Celebration (Crisp Publications, 1997).

E-mail them at  ptownsend@qualitydigest.com.

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John Guaspari is a senior associate of the Lexington, Massachusetts-based management consulting firm, Rath & Strong. The books he has written include I Know It When I See It and The Customer Connection.

E-mail him at jguaspari@qualitydigest.com
Visit Rath & Strong’s Web site at www.rathstrong.com

 
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