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H. James Harrington
is CEO of Systemcorp, an Internet-software development company. He was formerly
a principal at Ernst & Young, where he served as an international quality adviser. |
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Philip B. Crosby
a popular speaker and founder of Philip Crosby Associates -- now PCA II -- is also the author of several books, including Quality Is Still Free
(McGraw-Hill, 1995) and The Absolutes of Leadership (Jossey-Bass, 1996). Visit his Web site at www.philipcrosby.com . |
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Pat Townsend
Joan Gebhardt
have written more than 200 articles and four books: Commit to Quality (John Wiley & Sons, 1986); Quality in Action: 93
Lessons in Leadership, Participation, and Measurement (John Wiley & Sons, 1992); Five-Star Leadership: The Art and Strategy of Creating Leaders at Every Level
(John Wiley & Sons, 1997); and Recognition, Gratitude & Celebration (Crisp Publications, 1997). |
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Thomas Pyzdek
is the author of "The End of Management"
and more than a dozen other popular books on ASQ certification and other quality-related subjects. He provides consulting services to senior management in industries ranging from manufacturing to health care.
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A. Blanton Godfrey
is chairman and CEO of Juran Institute Inc. at 11 River Road, Wilton, CT 06897. |
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Gregory P. Ferguson
is quality manager of Parker Hannifin's Tucson facility. He has published technical articles and assisted in the publication of two books.
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Stanley A. Marash, Ph.D.
is chairman and CEO of STAT-A-MATRIX/The SAM Group. He can be reached at telephone (732) 548-0600.Visit STAT-A-MATRIX at
www.thesamgroup.com |
